FAQ

    • Q: How do I check the status of my order?

    • Joy Land partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas via our partnership with USPS. Due to this, we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking). 
    • We offer international shipping options too - no matter where you are, you can buy from us!

    • Q: How long does shipping take?

    • A: Please allow up to 1 week for your order to process, and to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 3-4 weeks. For International orders, please allow up to 4-5 weeks. 

    • Q: Why does shipping take so long?

    • A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

    • Q: I ordered two products, but have received only one... what's happening?

    • A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

    • Q: Do you ship Internationally?

    • A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

    • Q: Is your website secure with my personal information?

    • A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

    • Q: How do I order on your website?

    • A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

    • Q: Does Joy Land provide a quality guarantee for all the products being sold?

    • A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

    • Q: How can I get in contact with you?

    • A: We handle customer service through email to ensure a timely and efficient turn around rate for yourself and your trendy products. If there are still any questions that you have and feel like we did not answer feel free to send us an email at - with any questions or concern that you have. 

    • Q: Do you offer a refund if I don't like the product?

    • A: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.